Deskripsi Pekerjaan
Join Concentrix as a Sales Support Specialist and become a vital part of our dynamic Business Process Outsourcing team. This hybrid role combines customer-facing voice interactions with critical back-office operations to drive sales excellence and client satisfaction. You'll handle inbound sales inquiries, process orders with precision, and maintain detailed client records while collaborating with cross-functional teams. We offer a competitive compensation package of up to ₱30,000 monthly plus opportunities for career advancement in a global leader of customer experience management. If you thrive in fast-paced environments where your organizational skills directly impact sales outcomes, this is your ideal career move.
Tanggung Jawab
- Manage high-volume inbound sales inquiries via phone and digital channels
- Process customer orders and transactions with 100% accuracy
- Maintain detailed client records and CRM system documentation
- Collaborate with sales teams to resolve order fulfillment issues
- Generate daily/weekly sales performance reports
- Support back-office operations including data verification
- Contribute to process improvement initiatives
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service/sales support experience
- Proficiency in Microsoft Office Suite and CRM platforms
- Exceptional communication skills in English and Filipino
- Strong attention to detail and data accuracy
- Ability to multitask in fast-paced BPO environment
- Problem-solving orientation with conflict resolution skills