Deskripsi Pekerjaan
Miki Travel, a premier B2B online itinerary builder platform, is seeking a highly motivated Sales Support Specialist, Travel Industry to join our dynamic team in Manila City. We specialize in crafting exceptional tailor-made travel experiences for the Free Independent Traveler (FIT) segment, empowering travel agencies worldwide.
In this key support role, you will be instrumental in driving sales efficiency and ensuring the smooth operation of our innovative platform. You will collaborate closely with our sales teams and external partners, providing crucial administrative and operational support. Your expertise will help maintain our reputation as a leader in B2B travel solutions.
This position offers a fantastic opportunity to deepen your knowledge of the travel industry, enhance your sales support skills, and contribute to a globally recognized brand. We are committed to fostering a supportive and growth-oriented environment for our employees.
Key Highlights:
- Work for a specialized leader in the B2B travel and itinerary space.
- Collaborate with a passionate and international team.
- Develop your career within a growing organization.
- Competitive salary and benefits package.
If you are a proactive, detail-oriented professional with a passion for the travel industry, we invite you to apply and become a cornerstone of our sales operations.
Tanggung Jawab
- Provide comprehensive administrative and operational support to the Sales Team to ensure seamless daily operations.
- Assist travel agency partners with navigating and fully utilizing the B2B online itinerary builder platform.
- Process tour bookings, amendments, and cancellations with a high degree of accuracy and efficiency.
- Prepare detailed sales proposals, itineraries, and compelling presentation materials for prospective clients.
- Maintain and update the Customer Relationship Management (CRM) system to ensure data accuracy and track sales activities.
- Collaborate closely with Product and Operations teams to ensure seamless service delivery and client satisfaction.
- Handle incoming client inquiries professionally, providing timely information and tailored solutions.
- Identify and capitalize on opportunities to upsell and cross-sell travel services to existing accounts.
Kualifikasi
- Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field.
- Minimum of 1-2 years of experience in a sales support, travel consultancy, or administrative role within the travel industry.
- Proven understanding of the Philippine travel market and the Free Independent Traveler (FIT) segment.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a significant advantage.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
- Experience with online booking systems, travel management platforms, or CRM software is highly desirable.
- Demonstrated ability to manage multiple priorities and work effectively in a fast-paced environment.
- Exceptional attention to detail and strong problem-solving capabilities.