Deskripsi Pekerjaan
Join TDCX, a global leader in customer experience solutions, as a Sales Team Lead. In this pivotal role, you'll drive sales excellence by managing daily contact center operations while ensuring KPIs are consistently exceeded. Collaborate closely with your team to elevate qualitative performance, foster a culture of continuous improvement, and develop talent to maximize revenue potential. This position offers the opportunity to shape customer engagement strategies, analyze performance data, and implement innovative solutions that enhance both team productivity and client satisfaction. If you're a results-driven leader passionate about sales optimization and team development, TDCX provides the ideal platform to accelerate your career in dynamic markets.
Tanggung Jawab
- Oversee day-to-day contact center operations to ensure sales targets and service standards are met
- Coach and mentor team members to enhance performance and qualitative outcomes
- Monitor KPIs including conversion rates, call handling times, and customer satisfaction
- Develop and implement action plans to address performance gaps and drive continuous improvement
- Collaborate with cross-functional teams to align sales strategies with business objectives
- Analyze team performance data to identify trends and optimize operational efficiency
- Foster a high-performance culture through motivation, recognition, and skill development
- Handle escalated customer issues and resolve complex complaints with exceptional service
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field
- 3+ years of experience in team leadership, preferably in contact center or sales environments
- Proven track record of meeting/exceeding sales KPIs and performance targets
- Strong analytical skills with ability to interpret data and implement solutions
- Excellent communication, interpersonal, and conflict resolution abilities
- Experience with CRM platforms and contact center technologies
- Ability to thrive in fast-paced environments with adaptable priorities
- Certification in sales management or customer service is advantageous