Deskripsi Pekerjaan
Are you a seasoned sales professional with a passion for leadership? Datamatics is currently seeking a high-energy and results-driven Sales Team Lead to join our dynamic BPO operations in Cebu City. In this role, you will be the driving force behind our sales team, fostering a culture of high performance, continuous improvement, and exceptional service delivery.
As a Sales Team Lead, you will be responsible for mentoring a group of outbound/inbound sales agents, ensuring that individual and team KPIs are met consistently. We are looking for a natural motivator who can analyze performance metrics, implement strategic coaching plans, and drive revenue growth in a fast-paced environment. If you thrive on competition, possess excellent communication skills, and have a proven track record of hitting aggressive sales targets, we want to talk to you.
We offer a competitive compensation package, comprehensive health benefits, and a clear career growth path within a global organization. Join us and take your leadership career to the next level.
Tanggung Jawab
- Lead, mentor, and supervise a team of sales agents to achieve daily, weekly, and monthly revenue targets.
- Conduct regular performance reviews, coaching sessions, and side-by-side monitoring to improve agent conversion rates.
- Analyze sales reports and metrics to identify performance gaps and implement actionable improvement strategies.
- Foster a high-energy and collaborative team environment that promotes employee engagement and retention.
- Handle escalated customer queries and complex sales objections with a professional, solution-oriented approach.
- Prepare comprehensive team reports for senior management regarding performance KPIs and campaign updates.
- Ensure full compliance with company policies, data privacy regulations, and quality assurance standards.
Kualifikasi
- At least 2-3 years of proven experience as a Team Lead or Supervisor in a BPO sales environment.
- Strong background in sales strategy, pipeline management, and consultative selling techniques.
- Exceptional verbal and written communication skills in English.
- Advanced analytical skills with the ability to interpret sales data and convert insights into action.
- Proficient in MS Office Suite, particularly Excel for reporting and data analysis.
- Strong leadership capability with a focus on coaching, empathy, and change management.
- Ability to work in a fast-paced, shifting environment with flexible schedules.