Deskripsi Pekerjaan
Are you an inspiring leader with a passion for driving sales performance and excellence? Reed Elsevier is looking for a dynamic Sales Team Lead to join our Iloilo team. In this pivotal role, you will lead and mentor a high-performing team of Telesales Representatives, ensuring our Coplogic operations meet and exceed key business objectives.
As a Sales Team Lead, you won't just manage KPIs; you will foster a culture of growth, collaboration, and success. You will be responsible for coaching team members, streamlining sales workflows, and acting as a subject matter expert for our product suite. If you are a results-driven professional who thrives in a fast-paced environment and enjoys developing talent, we want to hear from you.
Join a global leader where your leadership impact is recognized and rewarded. At Reed Elsevier, we provide the tools, support, and environment you need to excel in your career while delivering exceptional value to our customers.
Tanggung Jawab
- Lead, coach, and develop a team of Telesales Representatives to achieve and exceed sales targets.
- Monitor daily performance metrics, including conversion rates, call volume, and quality assurance scores.
- Conduct regular 1-on-1 performance reviews and provide actionable feedback for professional growth.
- Implement and refine sales strategies to optimize team productivity and pipeline management.
- Maintain deep knowledge of Coplogic product offerings to support the team with complex sales inquiries.
- Collaborate with cross-functional departments to resolve operational bottlenecks and improve customer experience.
- Prepare regular reports for management regarding team performance, market insights, and operational status.
Kualifikasi
- At least 2-3 years of experience in a Supervisory or Team Lead role within a BPO or Telesales environment.
- Proven track record of meeting or exceeding aggressive sales and operational KPIs.
- Exceptional leadership, conflict resolution, and motivational skills.
- Strong analytical skills with the ability to interpret data and translate it into actionable sales strategies.
- Excellent communication and presentation skills in English.
- Proficiency in CRM software and standard office productivity tools (Microsoft Office/Google Workspace).
- Ability to work in a fast-paced, target-oriented environment with shifting priorities.