Deskripsi Pekerjaan
Are you ready to take the next step in your career with a global leader in analytics and digital solutions? EXL Services is seeking a highly motivated and skilled Salesforce System Administrator to join our team at the Mall of Asia (MOA) office in Pasay City. This is a role designed for a professional who thrives on solving complex problems, optimizing cloud environments, and driving meaningful business impact through technology.
As a Salesforce Administrator at EXL, you will be at the heart of our operations, ensuring that our CRM platform is perfectly aligned with our strategic goals. You will act as the bridge between technical capabilities and business requirements, creating a seamless experience for our global user base. We offer a culture that encourages continuous learning, where you can sharpen your skills on the latest Salesforce features and contribute to high-stakes projects.
Our ideal candidate is a proactive expert who understands that Salesforce is more than just a databaseāit is a powerful engine for growth. If you are passionate about automation, data integrity, and user empowerment, EXL provides the perfect environment for you to excel and build a long-term, rewarding career.
Tanggung Jawab
- Manage all aspects of Salesforce.com configuration, including security settings, user roles, profiles, and sharing rules.
- Design and implement customized solutions using Salesforce Flow, Process Builder, and validation rules to automate business processes.
- Develop and maintain complex reports and dashboards to provide real-time visibility into key performance indicators.
- Perform routine data management tasks, including data cleansing, deduplication, and bulk uploads using Data Loader.
- Provide expert-level support and troubleshooting for internal users, identifying root causes for technical issues.
- Collaborate with cross-functional teams and external developers to manage integrations with third-party applications and APIs.
- Stay updated on Salesforce releases and best practices to recommend platform enhancements that drive efficiency.
Kualifikasi
- Bachelorās degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 2-4 years of professional experience as a Salesforce Administrator.
- Certified Salesforce Administrator (ADM 201) is strongly preferred.
- Proven proficiency with Salesforce Lightning Experience and modern automation tools (Flow Builder).
- Strong analytical skills with the ability to manage and interpret large datasets.
- Excellent verbal and written communication skills, with a focus on delivering clear user training.
- Demonstrated ability to manage multiple priorities in a fast-paced, global corporate environment.