Deskripsi Pekerjaan
Are you an experienced SAP professional looking to advance your career in a dynamic environment? GECO Asia Pte. Ltd is seeking a dedicated SAP Application Support specialist to join our growing team in Muntinlupa City. In this pivotal role, you will be responsible for ensuring the stability and performance of our SAP CRM systems. You will manage incidents, analyze root causes, and ensure strict adherence to Service Level Agreements (SLAs) through our ticketing systems.
We value a proactive approach to problem-solving and a commitment to continuous improvement. As part of our IT department, you will collaborate with cross-functional teams to resolve complex issues and enhance user experience. This is an excellent opportunity for candidates with 2+ years of experience in application support to make a significant impact.
Tanggung Jawab
- Manage and resolve SAP CRM incidents and service requests using ticketing systems.
- Perform thorough root cause analysis (RCA) to identify and rectify system errors efficiently.
- Monitor system performance and ensure compliance with defined SLAs.
- Collaborate with technical teams and stakeholders to implement effective solutions.
- Document technical processes, standard operating procedures, and incident reports.
- Provide Tier 2 support to end-users and conduct user training sessions.
- Participate in system upgrades and maintenance activities.
Kualifikasi
- Minimum of 2 years of experience in SAP Application Support, specifically within SAP CRM.
- Strong understanding of incident management and problem management processes.
- Proficiency in root cause analysis methodologies.
- Experience with ticketing systems (e.g., ServiceNow, Remedy) is highly preferred.
- Excellent analytical and troubleshooting skills.
- Strong communication skills with the ability to interact with non-technical users.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.