Deskripsi Pekerjaan
Join TELUS Digital as a Scheduling Analyst on a fixed-term contract basis and become an integral part of our dynamic team. In this role, you will be responsible for managing and coordinating appointments with customers and participants, ensuring seamless communication and efficient scheduling processes. You will track critical information and status updates, maintaining accurate records to support our service delivery objectives.
As a representative of the TELUS brand, you will serve as the first point of contact for many of our valued customers, embodying our commitment to excellence and customer satisfaction. This position offers a unique opportunity to develop your skills in coordination, communication, and customer service within a leading telecommunications company.
Our ideal candidate is organized, detail-oriented, and possesses excellent communication skills. You will work closely with various departments to ensure all scheduling requirements are met efficiently and effectively. If you're looking for a challenging yet rewarding contract opportunity that allows you to make a significant impact, we encourage you to apply.
Tanggung Jawab
- Coordinate and schedule appointments with customers and participants efficiently
- Track and maintain accurate information and status updates for all scheduled activities
- Act as a brand ambassador, representing TELUS values and promoting our services
- Communicate effectively with customers to confirm appointments and provide necessary information
- Collaborate with internal teams to ensure smooth scheduling processes
- Manage calendar systems and resolve any scheduling conflicts promptly
- Generate reports on scheduling activities and performance metrics
Kualifikasi
- Previous experience in scheduling, coordination, or customer service roles
- Excellent communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Proficiency in calendar management software and scheduling tools
- Ability to multitask and manage multiple priorities effectively
- Strong problem-solving skills and adaptability
- Professional demeanor and ability to represent a brand positively