Deskripsi Pekerjaan
Are you an experienced professional looking to advance your career in the logistics industry? Freight Links Express Pte Ltd is seeking a dedicated Sea-Freight CS Executive / Assistant CS Manager to join our dynamic team in West Region. In this pivotal role, you will be the face of our customer service operations, ensuring seamless communication and efficient handling of sea freight logistics.
We value your contribution and reward your dedication. You will be responsible for managing end-to-end shipping processes, from booking and documentation to resolving complex logistics queries. If you thrive in a fast-paced environment and want to contribute to a team that offers opportunities for personal and professional development, we want to hear from you. This is a full-time opportunity to lead and support our operations, ensuring we deliver excellence in every shipment.
Tanggung Jawab
- Handle incoming inquiries, provide accurate shipping quotations, and manage sea freight bookings with carriers and agents.
- Prepare and process shipping documentation, including Bills of Lading, Commercial Invoices, and Packing Lists, ensuring strict compliance with regulations.
- Coordinate with warehouse and operations teams to ensure timely dispatch and delivery of cargo.
- Monitor shipment status, proactively resolve any delays or issues, and maintain clear communication with clients.
- Assist in supervising and mentoring a team of Customer Service Executives to ensure high service standards.
- Update and maintain accurate records in the internal database and ERP systems.
Kualifikasi
- Diploma in Logistics, Supply Chain Management, or a related field is preferred.
- Minimum 1-3 years of relevant experience in Sea Freight or Logistics Customer Service.
- Strong interpersonal and communication skills, with the ability to build rapport with clients and stakeholders.
- Proficiency in Microsoft Office Suite and logistics software (e.g., SAP, Oracle) is an advantage.
- Sound knowledge of Incoterms, shipping lines, and import/export procedures.
- Ability to work independently and as part of a team in a high-pressure environment.