Deskripsi Pekerjaan
Join Aramex, a global leader in logistics and transportation, as a Sea Freight Customer Service Specialist. In this dynamic role, you will be the bridge between our clients and the complex world of sea freight logistics. You'll manage end-to-end shipment processes, provide exceptional customer support, and ensure the smooth flow of goods across international waters.
Your responsibilities will include coordinating with shipping carriers, tracking shipments, resolving customer inquiries, and maintaining accurate documentation. You'll work closely with our sales team to understand customer needs and provide tailored solutions for their sea freight requirements.
Aramex offers a collaborative work environment where your expertise will make a tangible impact on global trade. If you have a passion for logistics, excellent communication skills, and thrive in a fast-paced setting, this role is perfect for you. Join us in connecting businesses and communities worldwide through efficient sea freight solutions.
Tanggung Jawab
- Manage end-to-end sea freight shipment processes, from booking to delivery
- Provide exceptional customer support and resolve inquiries in a timely manner
- Coordinate with shipping carriers and agents to ensure smooth transit
- Maintain accurate documentation and shipment records
- Track shipments and provide regular updates to clients
- Collaborate with sales team to understand customer requirements
- Handle customs documentation and compliance requirements
- Identify and resolve shipment issues and delays
Kualifikasi
- Diploma or degree in Logistics, Supply Chain Management, or related field
- Minimum 2 years of experience in sea freight operations
- Strong knowledge of international shipping regulations and procedures
- Excellent communication and interpersonal skills
- Proficiency in logistics software and documentation systems
- Attention to detail and ability to manage multiple tasks simultaneously
- Problem-solving abilities and customer-focused mindset
- Fluency in English and additional language is an advantage