Deskripsi Pekerjaan
Join Capgemini's dynamic team as a Senior Application Support Analyst, where you'll play a crucial role in maintaining and enhancing critical business applications. This position offers the opportunity to work with cutting-edge technologies while solving complex technical challenges for our diverse clientele.
As a Senior Application Support Analyst, you'll be at the forefront of ensuring the smooth operation of enterprise applications, troubleshooting issues, and implementing improvements to optimize performance. Your expertise will directly contribute to the success of our clients' digital transformation initiatives, making this an ideal role for professionals passionate about technology and problem-solving.
Capgemini offers a collaborative work environment where innovation is encouraged, and professional growth is supported. You'll have the opportunity to work with global teams, expand your technical expertise, and make a significant impact on projects that shape the future of business technology.
Tanggung Jawab
- Provide advanced technical support and troubleshooting for complex enterprise applications
- Monitor application performance, identify bottlenecks, and implement optimization solutions
- Collaborate with development teams to resolve application issues and implement enhancements
- Document technical processes, solutions, and best practices for knowledge sharing
- Lead root cause analysis for critical incidents and develop preventive measures
- Train and mentor junior support analysts to build team capabilities
- Stay current with emerging technologies and industry best practices
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 5 years of experience in application support and analysis
- Strong proficiency in troubleshooting complex software applications
- Experience with database management systems (SQL, Oracle, etc.)
- Familiarity with ITIL processes and service management frameworks
- Excellent problem-solving and analytical skills
- Strong communication skills with ability to interact effectively with stakeholders