Beranda Loker Detail
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Information & Communication Technology 🏢 Full Time ⭐️ Terverifikasi

Senior Application Support Specialist, Enterprise Platform Operations

DSV Global Transport and Logistics
Paranaque City, Metro Manila
Estimasi Gaji
PHP 650.000 – PHP 950.000
Live Update
4 Mei 2026
Batas Akhir
4 Mei 2027

Deskripsi Pekerjaan

Join DSV's dynamic Enterprise Platform Operations team as a Senior Application Support Specialist and become a key player in maintaining our global logistics infrastructure. This critical role requires a technical expert to ensure the seamless operation of enterprise applications that power our worldwide supply chain solutions. You'll collaborate with cross-functional teams to resolve complex technical issues, optimize system performance, and implement proactive monitoring strategies. DSV offers a collaborative environment where your problem-solving skills directly impact our operational excellence and client satisfaction. If you thrive in fast-paced tech environments and possess a passion for enterprise systems, this is your opportunity to advance your career with a global logistics leader.

Tanggung Jawab

  • Provide Tier 3/4 technical support for enterprise applications, diagnosing and resolving complex system issues
  • Develop and maintain automation scripts for incident management and system monitoring
  • Collaborate with development teams to implement application patches and upgrades
  • Document technical procedures, knowledge base articles, and troubleshooting guides
  • Conduct root cause analysis for major incidents and implement preventive measures
  • Manage application performance optimization and capacity planning
  • Coordinate disaster recovery testing and business continuity exercises

Kualifikasi

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in enterprise application support with complex SaaS/PaaS environments
  • Expert knowledge of ITIL processes and incident management best practices
  • Proficiency in scripting languages (Python, PowerShell, or Bash)
  • Strong experience with SQL databases and cloud platforms (AWS/Azure)
  • Excellent analytical and problem-solving skills with attention to detail
  • Ability to work collaboratively in cross-functional teams across global time zones
  • Relevant certifications (e.g., ITIL, AWS/Azure) preferred

Keahlian yang Dibutuhkan

Application Support ITIL Incident Management Scripting SQL Cloud Platforms (AWS/Azure) Problem Solving Technical Documentation Root Cause Analysis Automation

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