Deskripsi Pekerjaan
Join DSV's dynamic Enterprise Platform Operations team as a Senior Application Support Specialist and become a key player in maintaining our global logistics infrastructure. This critical role requires a technical expert to ensure the seamless operation of enterprise applications that power our worldwide supply chain solutions. You'll collaborate with cross-functional teams to resolve complex technical issues, optimize system performance, and implement proactive monitoring strategies. DSV offers a collaborative environment where your problem-solving skills directly impact our operational excellence and client satisfaction. If you thrive in fast-paced tech environments and possess a passion for enterprise systems, this is your opportunity to advance your career with a global logistics leader.
Tanggung Jawab
- Provide Tier 3/4 technical support for enterprise applications, diagnosing and resolving complex system issues
- Develop and maintain automation scripts for incident management and system monitoring
- Collaborate with development teams to implement application patches and upgrades
- Document technical procedures, knowledge base articles, and troubleshooting guides
- Conduct root cause analysis for major incidents and implement preventive measures
- Manage application performance optimization and capacity planning
- Coordinate disaster recovery testing and business continuity exercises
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in enterprise application support with complex SaaS/PaaS environments
- Expert knowledge of ITIL processes and incident management best practices
- Proficiency in scripting languages (Python, PowerShell, or Bash)
- Strong experience with SQL databases and cloud platforms (AWS/Azure)
- Excellent analytical and problem-solving skills with attention to detail
- Ability to work collaboratively in cross-functional teams across global time zones
- Relevant certifications (e.g., ITIL, AWS/Azure) preferred