Deskripsi Pekerjaan
Nanyang Technological University (NTU) invites applications for the position of Senior Assistant Manager, Programme Management and Student Administration. In this key leadership role, you will be responsible for leading academic operations for our undergraduate programmes, ensuring the seamless delivery of education and significantly enhancing the student experience at Nanyang Business School (NBS). You will serve as a strategic partner to academic leadership, overseeing complex administrative processes and driving continuous improvement initiatives within the student administration framework. This position requires a dedicated professional who is passionate about higher education, possesses strong operational acumen, and is committed to fostering an inclusive and supportive academic environment.
As a Senior Assistant Manager, you will play a critical role in shaping the future of our academic offerings. Your work will involve collaborating with various stakeholders, including faculty, students, and administrative teams, to implement policies that improve operational efficiency and student satisfaction. By leveraging your expertise in programme management, you will help streamline workflows, enhance service delivery, and ensure that our undergraduate programmes align with the university's strategic goals. If you are an experienced leader looking to make a tangible impact in a world-class institution, we encourage you to apply for this exciting opportunity.
Tanggung Jawab
- Lead and manage the end-to-end academic operations for undergraduate programmes within the Business School.
- Develop and implement strategic policies and procedures to enhance the overall student experience and administrative efficiency.
- Oversee the administration of student admissions, enrolment, and graduation processes to ensure compliance and accuracy.
- Act as the primary liaison between academic departments, student bodies, and university administration to facilitate effective communication.
- Drive continuous improvement initiatives and process optimization to reduce operational bottlenecks.
- Mentor and supervise a team of administrators to ensure high performance and professional development.
- Prepare regular reports and presentations for senior management regarding programme performance and student metrics.
Kualifikasi
- A Bachelor’s degree in Business Administration, Education, or a related field is required; a Master’s degree is preferred.
- A minimum of 5-8 years of relevant experience in programme management, student administration, or higher education operations.
- Proven experience in a leadership or managerial role within an academic or corporate environment.
- Strong interpersonal and communication skills, with the ability to engage effectively with diverse stakeholders.
- Demonstrated ability to manage complex projects and multitask in a fast-paced, dynamic setting.
- Familiarity with student information systems (SIS) and academic management software is highly desirable.
- Excellent problem-solving abilities and a commitment to maintaining the highest standards of service excellence.