Deskripsi Pekerjaan
Are you a high-performing BPO professional ready to take your career to the next level? AKIKA.COM LLC is currently seeking an elite, results-driven BPO Representative to join our rapidly expanding team in Davao City. We believe in rewarding excellence, which is why we offer a market-leading compensation package that far exceeds standard industry rates.
In this role, you will be the face of our company, delivering world-class service and driving exceptional outcomes for our global clientele. We are looking for candidates who are tired of capped earnings and are ready to be compensated based on their true value and performance. If you have a proven track record in high-stakes customer engagement and are looking for a long-term career growth opportunity, this is the environment for you.
We foster a culture of professional development, performance-based rewards, and innovation. If you have the drive to succeed and the skill set to match, join us as we set a new standard for customer service excellence in Davao.
Tanggung Jawab
- Handle high-level inquiries via phone, email, and live chat with professional precision.
- Drive customer satisfaction by identifying needs and providing efficient, effective solutions.
- Achieve and exceed monthly performance KPIs and service level agreements (SLAs).
- Maintain deep knowledge of products and services to provide accurate information to clients.
- Collaborate with team leads and management to improve workflow and service delivery processes.
- De-escalate complex customer issues while maintaining a positive and brand-aligned tone.
- Document all customer interactions accurately within our CRM system.
Kualifikasi
- At least 3-5 years of proven experience in an international BPO or high-volume call center environment.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and the capacity to work under pressure.
- Proven track record of hitting or exceeding high-performance sales or support targets.
- High proficiency in CRM software and general computer navigation skills.
- Excellent time management skills and the ability to work in a fast-paced, goal-oriented culture.
- Strong emotional intelligence and a customer-first mindset.