Deskripsi Pekerjaan
TTEC, a global leader in customer experience solutions, is seeking a seasoned Senior Business Product Owner to lead our ServiceNow HRSD product strategy with a specialized focus on payroll and timekeeping technology. In this high-impact role, you will bridge the gap between business needs and technical execution, driving the digital transformation of HR service delivery across the organization. You will be responsible for defining the product vision, roadmap, and backlog, ensuring that ServiceNow HRSD modules are optimized to streamline payroll processing, time tracking, and employee self-service. Leveraging your deep functional expertise, you will collaborate with HR, IT, and external vendors to deliver solutions that enhance efficiency, accuracy, and employee experience. This is an opportunity to shape the future of HR technology at a company that values innovation and excellence.
As a Senior Business Product Owner, you will champion Agile best practices, lead cross-functional teams, and continuously assess market trends to keep our HR ecosystem ahead of the curve. If you have a proven track record of delivering complex HR technology projects and a passion for leveraging ServiceNow to solve real-world business problems, we invite you to join our team and make a tangible impact.
Tanggung Jawab
- Define and communicate the product vision, roadmap, and strategic priorities for ServiceNow HRSD with a focus on payroll and timekeeping capabilities.
- Gather and prioritize business requirements from HR, payroll, and IT stakeholders, translating them into detailed user stories and acceptance criteria.
- Manage the product backlog, ensuring alignment with business goals, regulatory compliance, and technical feasibility.
- Lead Agile ceremonies (sprint planning, daily stand-ups, reviews, and retrospectives) to drive timely delivery of high-quality releases.
- Collaborate with development teams and vendors to design, test, and deploy enhancements to the ServiceNow HRSD platform.
- Monitor key performance indicators and user feedback to continuously improve product functionality and user adoption.
- Serve as the primary point of contact for payroll and timekeeping system integrations, ensuring data accuracy and process efficiency.
- Conduct market research and competitor analysis to identify opportunities for innovation within the HR technology landscape.
Kualifikasi
- 10+ years of experience in payroll and/or timekeeping technology from a business or functional perspective.
- Proven experience as a Product Owner, Business Analyst, or similar role in HR technology, with a strong background in ServiceNow HRSD.
- Deep understanding of ServiceNow HRSD modules, including case management, knowledge management, service portal, and integrations.
- Expertise in payroll and timekeeping processes, systems (e.g., ADP, Kronos, SAP), and regulatory requirements.
- Experience working in an Agile/Scrum environment and using tools like JIRA, Confluence, or Azure DevOps.
- Excellent stakeholder management, communication, and leadership skills, with the ability to influence at all levels.
- Strong analytical and problem-solving abilities, capable of decomposing complex business needs into actionable solutions.
- Bachelor’s degree in Information Technology, Business Administration, Human Resources, or a related field; advanced degree or certifications (CSPO, SAFe, ITIL) preferred.