Deskripsi Pekerjaan
Join D Virtual Assistance Outsourcing as a Senior CargoWise Application Support Specialist and become a critical player in our logistics technology ecosystem. This pivotal role requires you to deliver advanced technical support and management for CargoWise systems, ensuring seamless integration between operational, financial, and workflow processes. You'll troubleshoot complex system configurations, optimize performance for high-volume logistics operations, and implement strategic improvements to enhance efficiency across the supply chain.
As a senior specialist, you'll collaborate closely with cross-functional teams to resolve escalated technical issues, maintain system integrity, and drive continuous process improvements. Your expertise will directly impact our clients' operational success by ensuring CargoWise platforms deliver maximum value in the fast-paced manufacturing and transport sectors. This position offers an opportunity to leverage your technical skills in a dynamic environment while contributing to cutting-edge logistics solutions.
We offer competitive compensation, professional development opportunities, and a collaborative culture where your expertise is valued. If you're passionate about technology and logistics excellence, this role provides the perfect platform to advance your career while making tangible contributions to our clients' success.
Tanggung Jawab
- Provide advanced technical support and management for CargoWise applications across operational, finance, and workflow modules
- Troubleshoot complex system configurations and implement solutions to optimize logistics operations
- Monitor system performance, identify bottlenecks, and recommend performance improvements
- Collaborate with cross-functional teams to align CargoWise configurations with business requirements
- Develop and maintain documentation for system procedures, configurations, and troubleshooting guides
- Train and mentor junior support staff on CargoWise functionalities and best practices
- Manage system updates, patches, and version upgrades while ensuring minimal operational disruption
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 5 years of experience in CargoWise application support and system configuration
- Expert knowledge of logistics operations, supply chain processes, and financial systems integration
- Strong problem-solving skills with ability to troubleshoot complex technical issues
- Experience with system integration, API management, and data migration projects
- Professional certification in CargoWise or related logistics technologies preferred
- Excellent communication skills with ability to interact with technical and non-technical stakeholders