Deskripsi Pekerjaan
Are you a client support professional ready to elevate your career? Join Engagis as a Senior Client Support Coordinator and become the vital link between our innovative solutions and our valued clients. In this dynamic role, you'll leverage your expertise to deliver exceptional service, resolve complex inquiries, and drive client satisfaction to new heights. We're seeking a proactive communicator with a passion for problem-solving to join our growing ICT team in Cagayan de Oro.
As a key member of our support ecosystem, you'll collaborate with technical teams to ensure seamless client experiences while maintaining detailed documentation of all interactions. This position offers the opportunity to shape our client support strategies and make a tangible impact on our organization's success. If you thrive in a collaborative environment and are committed to delivering outstanding service, we invite you to apply and grow with us.
Tanggung Jawab
- Manage end-to-end client support lifecycle across multiple channels
- Resolve complex technical and non-technical client inquiries with precision
- Coordinate cross-functional teams to deliver integrated client solutions
- Develop and maintain comprehensive client documentation and knowledge base
- Analyze client feedback to identify service improvement opportunities
- Implement proactive support strategies to prevent client issues
- Train and mentor junior support staff on best practices
Kualifikasi
- Bachelor's degree in Computer Science, Business, or related field
- Minimum 3 years of experience in client support or coordination roles
- Expertise in CRM systems and customer service software
- Exceptional written and verbal communication skills
- Strong problem-solving and conflict resolution abilities
- Proven track record of exceeding client satisfaction targets
- Ability to thrive in fast-paced, deadline-driven environments