Deskripsi Pekerjaan
Are you a seasoned professional with a sharp eye for detail and a knack for building strong financial relationships? Cloudstaff, recognized as the #1 workplace everywhere, is looking for a Senior Collection Specialist to join our high-performing team in Angeles City. In this role, you will play a critical part in maintaining the financial health of our clients by managing end-to-end collection processes.
As a Senior Collection Specialist, you will not just be chasing payments; you will be a vital link in our operations, employing diplomacy, professional communication, and analytical skills to resolve complex account issues. You will work in a fast-paced, supportive environment that values innovation and personal growth. If you are a results-driven individual who thrives in an office setting and wants to elevate your career with a global leader, we want to hear from you!
Tanggung Jawab
- Monitor and manage assigned accounts receivable portfolios to ensure timely collection of payments.
- Proactively communicate with clients via phone, email, and other channels to resolve outstanding balances.
- Identify and analyze root causes of payment delays and implement effective strategies for resolution.
- Prepare and present accurate aging reports and status updates to management and key stakeholders.
- Collaborate with internal departments, including Sales and Finance, to streamline billing and collection processes.
- Negotiate payment plans and settlements in alignment with company policies and financial targets.
- Maintain detailed and accurate records of all collection efforts and client interactions in the CRM.
- Escalate critical delinquent accounts to senior leadership with comprehensive risk assessments.
Kualifikasi
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 3-5 years of experience in collections, credit management, or accounts receivable.
- Exceptional verbal and written communication skills with the ability to handle difficult conversations professionally.
- Strong proficiency in MS Office (particularly Excel) and familiarity with ERP/CRM software.
- Strong analytical and problem-solving capabilities with a high level of accuracy and attention to detail.
- Proven ability to work effectively in an office-based environment and contribute to team goals.
- Solid understanding of debt collection laws and best practices.
- Ability to multitask and prioritize workloads in a dynamic, target-driven atmosphere.