Deskripsi Pekerjaan
Are you passionate about driving business success and empowering local small and medium-sized businesses (SMBs)? Foodpanda is looking for a data-driven and energetic Senior Coordinator, SMB Growth to join our high-performing team in Kuala Lumpur. In this role, you will be instrumental in executing growth strategies that expand our footprint, optimize partner performance, and deliver exceptional value to our merchant ecosystem.
You will work at the intersection of sales, operations, and account management, serving as a key point of contact for our SMB partners. If you thrive in a fast-paced environment and have a knack for identifying scalable business opportunities, we want to hear from you.
Tanggung Jawab
- Develop and execute strategic initiatives to drive SMB merchant acquisition and retention.
- Analyze performance data to identify growth bottlenecks and implement actionable solutions.
- Collaborate with cross-functional teams to streamline onboarding and operational processes for new partners.
- Manage a portfolio of SMB accounts, ensuring high satisfaction levels and increased order volume.
- Prepare regular reports on growth metrics, market trends, and competitive landscape.
- Proactively troubleshoot merchant issues and provide timely, effective resolutions.
- Support leadership in forecasting and meeting regional growth targets.
Kualifikasi
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- Minimum 2-3 years of experience in sales, account management, or business development, preferably in e-commerce or food-tech.
- Strong analytical mindset with proficiency in Excel or Google Sheets (data visualization tools like Tableau/Looker are a plus).
- Excellent communication skills with the ability to influence and build rapport with diverse stakeholders.
- Proven ability to work independently in a fast-paced, target-driven environment.
- Strong problem-solving skills and a high degree of organizational agility.
- Fluency in English and Bahasa Malaysia is required; proficiency in other local languages is an advantage.