Deskripsi Pekerjaan
Are you passionate about providing exceptional service and building lasting relationships? Watsons is seeking a Senior Customer Assistant to join our dynamic team at our Bangsar outlet. In this pivotal role, you will be the first point of contact for our valued customers, ensuring their shopping experience is seamless, informative, and enjoyable. We are looking for a proactive individual who thrives in a fast-paced retail environment and is committed to upholding the high standards of the Watsons brand. As a Senior Assistant, you will play a key role in driving customer satisfaction and supporting store operations.
Our ideal candidate is someone who takes pride in helping others, possesses a keen eye for detail, and is eager to learn about the latest trends in health and beauty. You will be the face of our brand, representing Watsons with professionalism and warmth. If you are ready to advance your career in customer service and join a leading retail giant, we would love to hear from you.
Tanggung Jawab
- Provide exceptional, friendly, and professional customer service to all shoppers, ensuring their needs are met efficiently.
- Assist customers with product inquiries, including skincare, health, and beauty products, offering tailored recommendations.
- Handle customer complaints and escalations with patience, empathy, and a solution-oriented approach.
- Support the store team in maintaining visual merchandising standards and ensuring the sales floor is organized.
- Process transactions accurately at the point of sale and handle cash handling procedures.
- Drive sales performance by actively promoting loyalty programs and new product launches.
- Collaborate with colleagues to ensure smooth daily store operations and inventory management.
Kualifikasi
- Minimum 2 years of experience in customer service, retail, or a related field.
- Strong verbal communication skills and the ability to interact with diverse customer groups.
- Proven ability to resolve customer issues and handle pressure in a retail setting.
- Basic computer literacy and experience with POS systems.
- A customer-centric mindset with a passion for the health and beauty industry.
- Flexibility to work retail hours, including weekends and public holidays.