Deskripsi Pekerjaan
Watsons is the leading health and beauty retailer in Asia, and we are looking for a dedicated Senior Customer Assistant to join our vibrant team at Sunway Giza. In this pivotal role, you will be the face of our brand, ensuring that every customer has a positive and memorable shopping experience. As a Senior Customer Assistant, you will lead by example, assisting with complex customer inquiries, resolving escalations, and driving sales through exceptional service standards.
Your responsibilities will go beyond basic transactions. You will be expected to maintain high visual merchandising standards, manage inventory levels efficiently, and mentor junior staff members. We are looking for a proactive individual who can handle pressure with a smile and contribute to a dynamic team environment. If you are passionate about retail and customer satisfaction, this is the perfect opportunity to advance your career with one of Malaysia's most trusted retail brands.
Tanggung Jawab
- Provide exceptional, high-quality customer service to all shoppers, ensuring a welcoming and professional atmosphere.
- Handle complex customer inquiries, complaints, and returns efficiently while adhering to company policies.
- Assist in driving sales targets through product recommendations, promotions, and up-selling techniques.
- Maintain accurate and up-to-date knowledge of product ranges, including pharmaceuticals, cosmetics, and personal care items.
- Assist in stock management, inventory checks, and ensuring merchandise is displayed attractively.
- Operate the Point of Sale (POS) system accurately, processing payments and issuing receipts.
- Mentor and support junior team members to ensure consistent service standards across the floor.
- Collaborate with the store manager to improve operational workflows and customer engagement strategies.
Kualifikasi
- Diploma or Certificate in Retail Management, Business, or a related field is preferred.
- Minimum of 2-3 years of experience in customer service, retail, or a similar call centre environment.
- Strong communication skills in English and Bahasa Malaysia (Mandarin is a plus).
- Ability to work flexible hours, including weekends, public holidays, and evening shifts.
- Proficient in using computer systems, POS software, and Microsoft Office applications.
- Ability to stand for extended periods and lift moderate weights for stock replenishment.
- Customer-centric mindset with a proactive approach to problem-solving.