Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Watsons, Malaysia's leading health and beauty retailer, is looking for a dedicated Senior Customer Assistant to join our team in the vibrant Bangsar area. In this key role, you will be the face of our brand, ensuring every customer interaction is positive, professional, and memorable.
As a Senior Customer Assistant, you will leverage your expertise in customer service to drive sales, resolve inquiries, and maintain high standards of store operations. We are seeking a proactive individual who thrives in a fast-paced environment and is eager to mentor junior staff while delivering top-tier service to our diverse clientele.
Tanggung Jawab
- Deliver outstanding customer service by handling inquiries, complaints, and feedback with empathy and professionalism.
- Assist customers in product selection, providing expert advice on health, wellness, and beauty products.
- Operate the Point of Sale (POS) system accurately to process sales and returns efficiently.
- Monitor inventory levels, replenish shelves, and ensure the sales floor is organized and visually appealing.
- Handle cash handling procedures, including daily cash-ups and balancing the till.
- Collaborate with the store team to achieve daily and monthly sales targets.
- Resolve escalations and ensure 100% customer satisfaction at all times.
Kualifikasi
- Minimum 1-2 years of experience in customer service or retail sales, preferably in the beauty or FMCG sector.
- Strong verbal communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic computer literacy and proficiency in using POS systems.
- High school diploma or higher qualification.
- A positive attitude and a genuine passion for helping others.
- Flexibility to work on shifts, including weekends and public holidays.