Deskripsi Pekerjaan
Are you passionate about specialty coffee and creating memorable human connections? At Bettr Barista, we are certainly not your average cup of Joe. We are a community-focused organization dedicated to empowerment through coffee, and we are looking for a charismatic Senior Customer Experience Barista to join our team in the Central Region.
In this role, you won't just be brewing exceptional coffee; you will be the face of our brand, ensuring every guest experiences the highest standard of service. You will thrive in a fast-paced environment where quality, consistency, and genuine interaction intersect. If you are an experienced coffee professional who values sustainability, social impact, and technical excellence, we want to hear from you.
Tanggung Jawab
- Deliver world-class customer service while maintaining high standards of specialty coffee preparation.
- Oversee daily café operations, including opening and closing procedures, inventory management, and cash handling.
- Maintain equipment performance and ensure rigorous cleanliness and hygiene standards in the workspace.
- Mentor junior baristas by sharing knowledge on espresso extraction, milk texturing, and brewing techniques.
- Proactively engage with customers to educate them on coffee origins, flavor profiles, and the Bettr Barista mission.
- Monitor quality control across all beverage offerings to ensure consistency in every cup served.
- Handle customer feedback gracefully and resolve operational challenges with a professional, solution-oriented mindset.
Kualifikasi
- Minimum 2-3 years of experience in a high-volume specialty coffee environment.
- Strong understanding of coffee science, including extraction variables and latte art proficiency.
- Demonstrated ability to lead and motivate a team in a service-oriented environment.
- Exceptional communication skills and a natural ability to connect with diverse customers.
- Passionate about social impact and aligning with organizational core values.
- Ability to work flexible hours, including weekends and public holidays as required.
- Possess a keen eye for detail and a proactive approach to operational maintenance.