Deskripsi Pekerjaan
Are you a seasoned technical professional with a passion for driving customer success? Hatch Asia is seeking a highly skilled Senior Customer Implementation Manager to join our dynamic team in Singapore. In this pivotal role, you will act as the bridge between our cutting-edge technical solutions and our enterprise clients, ensuring seamless onboarding, integration, and long-term value realization.
You will lead complex implementation projects, manage cross-functional stakeholders, and leverage your deep engineering background to troubleshoot challenges in real-time. The ideal candidate is a strategic thinker who can translate business needs into technical requirements while fostering strong, trust-based relationships with high-value partners.
Tanggung Jawab
- Lead end-to-end implementation projects for enterprise clients, ensuring delivery within scope and timeline.
- Act as the primary technical point of contact during the onboarding process, translating client requirements into actionable technical specifications.
- Collaborate closely with internal Engineering, Product, and Sales teams to bridge the gap between customer expectations and product capabilities.
- Develop and document implementation best practices to optimize customer time-to-value.
- Monitor project performance metrics and report progress to executive stakeholders.
- Provide expert technical guidance to clients during system configurations, integrations, and testing phases.
- Facilitate client training sessions to ensure high adoption rates of our solutions.
- Identify opportunities for product enhancements based on direct customer feedback and implementation bottlenecks.
Kualifikasi
- Master’s degree in Engineering, Business Administration, or a closely related field.
- Minimum of 7 years of professional experience, with at least 3 years in a hands-on technical engineering capacity.
- At least 5 years of experience in customer-facing roles, implementation management, or technical account management.
- Strong problem-solving skills with the ability to navigate complex, high-stakes technical environments.
- Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams.
- Proven track record of managing enterprise-level software or hardware implementation projects.
- Deep understanding of the software development lifecycle (SDLC) and systems integration.
- Ability to work autonomously in a fast-paced, high-growth environment.