Deskripsi Pekerjaan
Join Celestica's dynamic team as a Senior Customer Program Manager and drive exceptional customer experiences in the heart of Malaysia's manufacturing hub. In this pivotal role, you'll orchestrate end-to-end program lifecycles for our global clients, ensuring seamless delivery of complex solutions while maintaining strategic alignment between business objectives and customer expectations. You'll collaborate cross-functionally with engineering, operations, and sales teams to optimize program performance, mitigate risks, and implement continuous improvement initiatives. This position offers the opportunity to shape customer success stories while advancing your career in a technology-driven environment.
Tanggung Jawab
- Lead end-to-end customer program management, from scoping to closure, ensuring timely delivery and quality adherence
- Develop and maintain strategic relationships with key stakeholders, including C-level executives and cross-functional teams
- Drive continuous improvement in program methodologies, tools, and best practices
- Manage program budgets, resource allocation, and contractual obligations
- Implement risk mitigation strategies and ensure compliance with industry standards
- Generate comprehensive program reports and executive dashboards
- Mentor junior program managers and facilitate knowledge sharing
Kualifikasi
- Bachelor's degree in Engineering, Business Administration, or related field; MBA preferred
- 8+ years of experience in customer program management within manufacturing/tech sector
- Proven expertise in managing complex B2B programs with $1M+ budgets
- Certified Program Management Professional (PMP) or equivalent
- Advanced proficiency in project management tools (Jira, MS Project, Asana)
- Strong analytical skills with experience in KPI tracking and performance metrics
- Fluency in English and Bahasa Malaysia