Deskripsi Pekerjaan
Are you a dedicated Customer Service professional looking for an exciting opportunity in the manufacturing and transport sector? Join Private Advertiser as a Senior Customer Service Executive and lead our client satisfaction initiatives. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally.
We are looking for an individual who excels in conflict resolution and possesses a deep understanding of the logistics industry. If you thrive in a fast-paced environment and are committed to delivering excellence, we want to hear from you. This full-time position offers a competitive salary of ₱25,000 – ₱35,000 per month and the chance to grow your career with a reputable company.
Tanggung Jawab
- Manage and nurture client relationships to ensure high levels of retention and loyalty.
- Handle complex customer inquiries and escalations with a professional and empathetic approach.
- Provide comprehensive support and accurate information regarding products and services.
- Address and resolve customer concerns promptly to maintain high satisfaction scores.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Collaborate closely with internal teams to resolve service issues and improve processes.
- Conduct regular follow-ups to ensure customer needs are met post-resolution.
Kualifikasi
- Bachelor’s degree in Business Administration, Communication, or a related field.
- Minimum of 3-5 years of proven experience in customer service or account management.
- Strong verbal and written communication skills in English.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a collaborative team.
- Knowledge of the manufacturing or transport/logistics industry is highly preferred.
- Strong problem-solving and conflict resolution abilities.