Deskripsi Pekerjaan
Join IOT Manufacturing as a Senior Customer Service Executive and become the voice of our valued clients in the dynamic Electronics Manufacturing Services (EMS) sector. This pivotal role demands a seasoned professional with a passion for delivering exceptional customer experiences while bridging the gap between technical operations and client needs. You'll be instrumental in maintaining our reputation for reliability and excellence in the global manufacturing supply chain.
As a key member of our customer-centric team, you'll navigate complex inquiries, resolve escalated issues with precision, and foster long-term partnerships with industry leaders. The position offers an opportunity to leverage your expertise in a fast-paced environment where your problem-solving skills directly impact client satisfaction and operational efficiency. If you thrive in collaborative settings and possess deep knowledge of manufacturing workflows, we invite you to contribute to our growth journey.
Tanggung Jawab
- Manage end-to-end customer communication for EMS and electronics manufacturing clients
- Resolve complex technical inquiries and service disruptions with urgency
- Coordinate cross-functional teams to ensure timely order fulfillment and delivery
- Implement and optimize customer relationship management (CRM) processes
- Analyze customer feedback to identify service improvement opportunities
- Develop detailed service reports for key stakeholders and leadership
- Maintain accurate client documentation and service level agreements
Kualifikasi
- Bachelor's degree in Business Administration, Supply Chain, or related field
- Minimum 3-5 years of experience in customer service within manufacturing/EMS
- Proven track record in resolving technical customer issues
- Advanced proficiency in CRM systems and Microsoft Office Suite
- Strong bilingual communication skills (English and Bahasa Malaysia)
- Knowledge of international manufacturing standards and logistics
- Ability to multitask in high-pressure environments