Deskripsi Pekerjaan
With a history spanning over half a millennium, Gebrüder Weiss is one of the world's leading transport and logistics companies. We are currently seeking a highly motivated and customer-centric Senior Customer Service Executive - South East Asia to join our dynamic regional team in Singapore. In this role, you will play a pivotal part in managing key customer relationships and ensuring the seamless delivery of logistics solutions across the SEA region.
As a Senior Customer Service Executive, you will act as the primary point of contact for our valued clients. You will manage complex logistics inquiries, prepare competitive commercial quotations, and coordinate closely with regional sales, operations, and overseas agents. This is an exciting opportunity for an experienced logistics customer service professional looking to take their career to the next level within a global, supportive, and forward-thinking environment.
At Gebrüder Weiss, we live by our core values: Independence, Sustainability, Commitment, and Service Excellence. We offer competitive remuneration, comprehensive benefits, regional exposure, and clear pathways for career progression. If you are passionate about supply chain excellence and client satisfaction, we want to hear from you!
Tanggung Jawab
- Act as the primary key account contact for South East Asian regional clients, ensuring high satisfaction, trust, and retention.
- Prepare, calculate, and present accurate, competitive freight and logistics quotations to prospective and existing customers.
- Coordinate seamlessly with internal operational teams, carriers, and overseas network agents to facilitate smooth end-to-end supply chain execution.
- Proactively monitor shipment statuses, identify potential bottlenecks, and resolve escalations or transport delays in a timely and professional manner.
- Analyze customer feedback and supply chain data to identify opportunities for service quality and process improvements.
- Maintain precise records of commercial agreements, billing rates, and customer profiles in the global CRM system.
- Support regional sales managers with market intelligence, administrative workflows, and client presentation preparations.
Kualifikasi
- Minimum of 3 to 5 years of customer service, customer care, or key account management experience within the Freight Forwarding or 3PL logistics industry.
- Strong knowledge of international shipping procedures, customs regulations, and multi-modal transport (Air, Sea, and Road).
- Proven ability to calculate complex freight pricing, surcharges, and prepare professional commercial quotations.
- Excellent verbal and written communication skills in English to liaise effectively with regional stakeholders and global agents.
- Proficiency in standard MS Office applications (especially Excel) and experience with CRM or Warehouse/Transport Management Systems (WMS/TMS).
- A proactive, problem-solving mindset with the ability to perform under pressure in a fast-paced environment.
- Diploma or Degree in Supply Chain Management, Logistics, Business Administration, or a related discipline.