Deskripsi Pekerjaan
Join PT Easton Urban Kapital, an innovative property developer, and become a cornerstone of our customer excellence journey. We're seeking a dedicated Senior Customer Service Representative to deliver exceptional experiences to our clients. In this pivotal role, you'll be the first point of contact for property inquiries, ensuring seamless communication and resolution of client concerns. Our commitment to customer satisfaction drives every interaction, and you'll play a vital role in building lasting relationships while upholding our brand reputation. This position offers competitive compensation in a dynamic environment where your expertise directly contributes to our growth. If you're passionate about exceeding expectations and thrive in a fast-paced setting, we invite you to apply and shape the future of property services with us.
Tanggung Jawab
- Manage high-volume customer inquiries via phone, email, and digital channels
- Resolve complex client issues with empathy and efficiency
- Document interactions and maintain accurate customer records
- Collaborate with sales and property teams to ensure service alignment
- Identify process improvements to enhance customer experience
- Train and mentor junior customer service staff
- Analyze customer feedback to drive service enhancements
Kualifikasi
- Minimum 3 years in senior customer service or related role
- Proven experience in property, real estate, or hospitality sector
- Exceptional communication and conflict resolution skills
- Proficiency in CRM systems and Microsoft Office Suite
- Ability to multitask in high-pressure environments
- Strong problem-solving and decision-making abilities
- Fluency in Bahasa Indonesia and English