Deskripsi Pekerjaan
Join Wise Payments as a Senior Customer Success Manager (Japanese Speaking) and become a vital part of our mission to make money without borders. You'll empower Japanese-speaking clients to maximize the value of our innovative financial solutions while driving customer retention and growth. In this strategic role, you'll serve as the trusted advisor to our most valuable Japanese enterprise clients, ensuring they achieve their financial goals through seamless integration and optimal usage of Wise's platform. Collaborate closely with product, sales, and support teams to deliver exceptional experiences that turn satisfied customers into passionate advocates. If you're passionate about fintech, fluent in Japanese, and dedicated to creating meaningful customer relationships, this is your opportunity to make a global impact.
Tanggung Jawab
- Manage and grow a portfolio of high-value Japanese-speaking enterprise accounts
- Develop and execute proactive customer success plans to drive adoption and retention
- Act as the primary escalation point for Japanese clients, resolving complex issues
- Identify and capitalize on upsell/cross-sell opportunities aligned with customer needs
- Conduct regular business reviews and provide actionable insights to internal teams
- Collaborate with product teams to represent customer feedback in product development
- Maintain deep expertise in Wise's platform and financial services landscape
Kualifikasi
- Native or bilingual proficiency in Japanese (written and spoken)
- 5+ years of experience in customer success/account management, preferably in fintech
- Proven track record of meeting retention and growth targets in B2B environments
- Strong analytical skills with ability to interpret customer usage data
- Experience with CRM platforms (e.g., Salesforce, HubSpot)
- Excellent communication and presentation skills in both Japanese and English
- Creative problem-solving mindset with customer-centric approach