Deskripsi Pekerjaan
YHS (Singapore) Pte Ltd is seeking a dynamic Senior Executive / Assistant Manager, Delivery Specialist Service to lead our operations. If you are a tech-savvy professional passionate about delivering exceptional end-user experiences and driving operational efficiency, this is your opportunity to join a forward-thinking team.
In this role, you will be at the forefront of service delivery, embracing emerging technologies to streamline processes and enhance productivity. We are looking for a leader who can bridge the gap between technical execution and business goals, ensuring seamless service delivery across the organization. You will work in a collaborative environment that values innovation and excellence.
Join YHS (Singapore) Pte Ltd and leverage your expertise to shape the future of our service delivery framework.
Tanggung Jawab
- Oversee the end-to-end delivery lifecycle to ensure high-quality service delivery.
- Drive operational efficiency by identifying bottlenecks and implementing process improvements.
- Provide exceptional end-user support and resolve complex technical issues promptly.
- Collaborate with cross-functional teams to align delivery goals with business objectives.
- Embrace and implement emerging technologies to enhance service capabilities.
- Monitor key performance indicators (KPIs) and report on delivery metrics regularly.
- Mentor and guide junior team members to foster professional growth.
Kualifikasi
- Minimum of 3-5 years of experience in a similar delivery or service management role.
- Bachelor’s degree in Information Technology, Business Administration, or a related field.
- Strong tech-savviness with a deep understanding of modern delivery frameworks.
- Excellent problem-solving skills and a proactive approach to customer service.
- Strong communication skills, both verbal and written, in English.
- Ability to work effectively in a fast-paced, dynamic environment.
- Relevant certifications in project management or IT service management (e.g., PMP, ITIL) are a plus.