Deskripsi Pekerjaan
Are you a dedicated healthcare professional passionate about enhancing the patient experience in a dynamic setting? National University Polyclinics is seeking a highly motivated Senior Executive/Assistant Manager to join our Patient & Community Relations team. In this pivotal role, you will be instrumental in nurturing patient feedback and elevating service standards across our network.
We are looking for an agile individual who thrives in a collaborative environment and is committed to driving continuous improvement in healthcare service delivery. You will play a key role in bridging the gap between the clinic and the community, ensuring that patient voices are heard and acted upon to foster a culture of trust and excellence.
Join us to make a tangible difference in the lives of our patients while advancing your career in a supportive and growth-oriented organization.
Tanggung Jawab
- Oversee the management and analysis of patient feedback channels, including surveys, suggestion boxes, and digital platforms, to identify areas for service improvement.
- Develop and execute community engagement strategies and outreach programs to strengthen the relationship between the polyclinic and the local population.
- Act as the primary point of contact for patient complaints and queries, ensuring timely, empathetic, and effective resolution to enhance patient satisfaction.
- Collaborate with clinical and administrative teams to implement service quality initiatives and standard operating procedures.
- Organize patient education workshops and health promotion events to empower the community with relevant health information.
- Prepare regular reports on service performance metrics and feedback trends to inform strategic decision-making by leadership.
- Represent the polyclinic at external meetings and community events to promote awareness of our services.
Kualifikasi
- Relevant Degree in Social Work, Business Administration, Healthcare Management, or a related field.
- Minimum of 3-5 years of relevant experience in customer service, patient relations, or public relations within the healthcare or service industry.
- Strong interpersonal and communication skills, with the ability to engage diverse audiences effectively.
- Proven track record in managing stakeholder relationships and resolving conflicts diplomatically.
- Excellent analytical skills with the ability to interpret data and derive actionable insights.
- Proficiency in Microsoft Office Suite and relevant CRM software.
- Flexibility to adapt to a fast-paced environment and a commitment to the Ministry of Health’s service standards.