Deskripsi Pekerjaan
Join IOI Properties Group as a Senior Executive/Assistant Manager in Service Quality and become a catalyst for exceptional customer experiences in Malaysia's premier real estate sector. In this pivotal role, you'll drive service excellence across our property portfolio, transforming customer interactions into lasting loyalty. You'll analyze touchpoints, implement improvement strategies, and champion a culture where every interaction exceeds expectations. This position offers the unique opportunity to shape the future of service delivery within one of Asia's most respected property developers, directly impacting tenant satisfaction and brand reputation.
At IOI Properties Group, we believe exceptional service is the cornerstone of sustainable growth. You'll collaborate with cross-functional teams to develop innovative solutions that elevate our customer journey, from initial inquiry to post-occupancy support. If you're passionate about redefining service standards and possess a keen eye for operational excellence, this role provides the platform to make measurable impact in Malaysia's dynamic property landscape.
Tanggung Jawab
- Design and implement comprehensive service quality frameworks across residential and commercial properties
- Analyze customer feedback data to identify trends and service improvement opportunities
- Develop and conduct staff training programs on customer experience best practices
- Coordinate service audits and ensure compliance with established quality standards
- Collaborate with property management teams to resolve complex customer escalations
- Lead cross-functional initiatives to enhance service delivery processes
- Prepare detailed performance reports and improvement strategies for senior leadership
Kualifikasi
- Bachelor's degree in Business Administration, Hospitality Management, or related field
- Minimum 3-5 years of experience in customer service or quality assurance roles
- Proven track record in developing service improvement programs
- Strong analytical skills with experience in customer feedback analysis tools
- Excellent communication and interpersonal abilities
- Experience in real estate or property management preferred
- Proficiency in CRM systems and data visualization tools