Deskripsi Pekerjaan
Join Alliance Bank's dynamic customer service team as a Senior Executive specializing in outbound sales. In this pivotal role, you'll drive revenue growth by strategically cross-selling and upselling SMEC products while building lasting relationships with valued clients and key stakeholders. Leverage your exceptional communication skills to understand customer needs, identify opportunities, and deliver tailored financial solutions. You'll represent Alliance Bank's commitment to excellence in every client interaction, ensuring satisfaction while achieving ambitious sales targets. This position offers a unique opportunity to develop your sales expertise within Malaysia's leading banking environment while contributing to the bank's continued success.
Tanggung Jawab
- Develop and execute outbound sales strategies to cross-sell and up-sell SMEC products
- Analyze customer profiles to identify upselling opportunities aligned with financial needs
- Build and maintain strong relationships with existing clients and key stakeholders
- Collaborate with internal teams to ensure seamless customer service delivery
- Monitor sales performance against targets and adjust strategies proactively
- Document client interactions and maintain accurate CRM records
- Stay updated on product knowledge and industry regulations
Kualifikasi
- Bachelor's degree in Business, Finance, Marketing, or related field
- Minimum 3 years of experience in customer service and outbound sales
- Proven track record in meeting/exceeding sales targets
- Strong negotiation and persuasive communication skills
- Proficiency in CRM software and Microsoft Office applications
- Excellent interpersonal skills with ability to build rapport quickly
- Ability to work independently while collaborating effectively with teams
- Knowledge of banking/financial products is highly desirable