Deskripsi Pekerjaan
Resorts World Sentosa, a premier integrated resort in Singapore, is seeking a highly motivated and service-oriented Senior Executive/Executive to join our Membership & Guest Services team. As a key member of our team, you will be responsible for delivering outstanding service to our members and guests, ensuring that every interaction reflects our commitment to excellence.
In this role, you will manage all aspects of membership administration, including applications, renewals, and inquiries. You will assist in developing and executing membership programs and events designed to enhance member engagement and loyalty. Additionally, you will coordinate guest services across various resort operations, handling feedback and resolving issues promptly to maintain high satisfaction levels.
The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to thrive in a fast-paced environment. You will work closely with other departments to create seamless experiences for our guests. We offer a supportive culture and opportunities for career advancement.
If you are dedicated to delivering world-class service and want to be part of a leading hospitality brand, we encourage you to apply for this exciting opportunity at Resorts World Sentosa.
Tanggung Jawab
- Provide exceptional customer service to members and guests, ensuring a positive and memorable experience.
- Manage membership applications, renewals, and inquiries efficiently and accurately.
- Assist in developing and implementing membership programs, promotions, and events.
- Coordinate guest services for daily operations and special events, ensuring seamless execution.
- Maintain up-to-date records of member profiles, preferences, and interactions.
- Handle guest feedback, complaints, and service recovery with professionalism.
- Collaborate with departments such as Marketing, Operations, and F&B to enhance guest satisfaction.
- Monitor and report on membership metrics to drive continuous improvement.
Kualifikasi
- Diploma or Degree in Hospitality, Tourism, Business Management or related discipline.
- Minimum 2 years of experience in hospitality, membership services, or guest relations.
- Excellent communication and interpersonal skills, with fluency in English and preferably other languages.
- Strong problem-solving abilities and attention to detail.
- Proficient in Microsoft Office applications and CRM systems.
- Ability to work in a fast-paced environment, including weekends and public holidays.
- Passion for delivering outstanding service and creating guest delight.
- Proactive, organized, and able to multitask effectively.