Deskripsi Pekerjaan
Join Malaysia Aviation Group as a Senior Executive, Operations In-Flight Services, where you'll play a pivotal role in shaping the future of our cabin crew operations. This senior leadership position requires you to collaborate closely with the Manager Cabin Crew to oversee departmental operations, ensuring seamless compliance with aviation regulations and company standards. You'll be instrumental in driving operational excellence, maintaining safety protocols, and enhancing passenger experience through efficient in-flight service management. Your expertise will directly influence crew performance, operational efficiency, and regulatory adherence across all flight operations. This role offers the opportunity to implement strategic improvements, mentor high-performing teams, and contribute to Malaysia Aviation Group's reputation as a leading airline in Southeast Asia.
Tanggung Jawab
- Supervise daily operations of in-flight services department to ensure regulatory compliance and service standards
- Monitor cabin crew performance, providing coaching and feedback to maintain safety excellence
- Coordinate cross-functional teams to streamline operational workflows and resolve service issues
- Develop and implement operational procedures to enhance efficiency and passenger satisfaction
- Conduct regular audits of in-flight services and implement corrective actions
- Prepare operational performance reports and present insights to senior leadership
- Lead crisis management protocols for in-flight operational incidents
Kualifikasi
- Bachelor's degree in Aviation Management, Business Administration, or related field
- Minimum 7 years of experience in airline operations with 3+ years in supervisory role
- Valid Cabin Crew Certificate or equivalent aviation qualification
- Deep knowledge of ICAO regulations and airline operational standards
- Strong leadership skills with proven team management experience
- Excellent problem-solving abilities and attention to operational detail
- Proficiency in airline operational software and MS Office Suite
- Fluency in English and Bahasa Malaysia