Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence in the education sector? Singapore Management University (SMU) Academy is seeking a highly organized Senior Executive, Planning & Operations to join our team on a 3-year contract. In this pivotal role, you will be the backbone of our academy’s daily functions, ensuring that our professional development and executive education courses run seamlessly.
As a Senior Executive, you will manage end-to-end logistical workflows, from course scheduling and resource allocation to venue management and stakeholder coordination. We are looking for an individual who thrives in a fast-paced academic environment, possesses strong problem-solving skills, and is committed to delivering a superior experience for our adult learners and industry partners.
Tanggung Jawab
- Manage the end-to-end operational lifecycle of Academy courses, ensuring all logistical requirements are met ahead of schedule.
- Coordinate venue bookings, catering arrangements, and audio-visual support to ensure high-quality learning environments.
- Maintain accurate course databases and administrative documentation to ensure compliance with institutional and funding standards.
- Serve as a primary point of contact for instructors, participants, and internal departments to facilitate smooth program delivery.
- Monitor and analyze operational workflows, identifying opportunities for process improvements and increased efficiency.
- Provide comprehensive administrative support for course deployment, including materials preparation and post-course reporting.
- Support the team in managing system updates and digital platform administration related to course operations.
Kualifikasi
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Minimum 3-5 years of experience in operations, administration, or program coordination, preferably within an educational or corporate training environment.
- Proven ability to manage multiple projects simultaneously under tight deadlines.
- Exceptional proficiency in MS Office Suite and experience with Learning Management Systems (LMS) or CRM software.
- Strong interpersonal skills with the ability to communicate professionally with diverse stakeholders.
- Meticulous attention to detail and a proactive approach to troubleshooting operational issues.
- Ability to adapt to changing priorities and work effectively in a team-oriented structure.