Deskripsi Pekerjaan
Join a leading healthcare organization in Singapore's vibrant East Region as a Senior Executive, Quality Service & Patient Relations. This pivotal role bridges clinical excellence and patient-centric care, driving service innovation in a dynamic hospital environment. You'll spear initiatives to enhance patient satisfaction, resolve complex inquiries, and implement service recovery protocols while collaborating with multidisciplinary teams. Ideal for passionate healthcare professionals seeking to elevate service standards and make tangible impacts on patient journeys. Enjoy competitive remuneration, comprehensive training, and career growth within a reputable institution committed to healthcare excellence.
Tanggung Jawab
- Develop and implement patient service improvement strategies aligned with healthcare best practices
- Lead patient feedback analysis, complaint resolution, and service recovery processes
- Coordinate staff training programs on patient communication and service excellence
- Collaborate with clinical departments to optimize patient flow and experience
- Monitor service quality metrics and generate actionable performance reports
- Design and execute patient satisfaction surveys and improvement initiatives
- Act as liaison between patients, families, and hospital leadership for service enhancements
Kualifikasi
- Bachelor's degree in Healthcare Administration, Nursing, or related field
- Minimum 3 years' experience in patient relations or healthcare service management
- Proven track record in complaint resolution and service recovery
- Strong interpersonal skills with ability to navigate sensitive healthcare scenarios
- Proficiency in healthcare CRM systems and data analysis tools
- Certification in Patient Experience or Healthcare Service Quality preferred
- Knowledge of Singapore healthcare regulations and standards