Deskripsi Pekerjaan
Join Mandai Wildlife Group, the dedicated stewards of Singapore's premier wildlife parks, including the award-winning Singapore Zoo, Night Safari, River Wonders, and the newly opened Bird Paradise. We are currently seeking a dynamic and analytical Senior Executive, Sales Reporting & Support to join our team on a 1-year contract basis. This pivotal role is the engine room of our sales strategy, tasked with optimizing our inbound sales operations and delivering actionable business intelligence that directly drives revenue growth and enhances the guest journey.
As the Senior Executive, you will act as the primary liaison between sales data and actionable strategy. Your core function will be to transform raw data into comprehensive reports, dashboards, and presentations for the sales leadership team. You will handle critical sales support functions, from managing complex corporate and trade partner accounts to streamlining the booking processes for our diverse array of wildlife park experiences. Leveraging your advanced analytical skills, you will monitor key performance indicators (KPIs), identify emerging market trends, and provide the crucial insights needed for informed business decisions.
This role offers a deeply rewarding opportunity at the unique intersection of business strategy and world-class wildlife conservation. You will collaborate seamlessly with marketing, operations, and finance departments to ensure a flawless sales cycle. From crafting compelling proposals for corporate partners and analyzing the ROI of promotional campaigns to coordinating revenue reconciliation, your contributions will directly support our mission to inspire action for wildlife. The ideal candidate is a proactive, detail-oriented professional with a robust background in data analysis and sales operations, who thrives in a dynamic, purpose-driven environment. If you are passionate about numbers, customer service, and making a tangible impact on conservation, we invite you to apply and be part of our exciting journey.
Tanggung Jawab
- Develop and maintain comprehensive sales dashboards and reports, providing actionable insights to improve revenue and conversion rates.
- Support the inbound sales team by managing complex corporate and group booking inquiries, ensuring a high standard of service delivery.
- Analyze booking data and customer feedback to identify trends, opportunities, and areas for process improvement.
- Administer and optimize the CRM system (Salesforce), ensuring data integrity and effective pipeline management.
- Collaborate with the marketing team to track the ROI of sales campaigns and promotional initiatives.
- Prepare accurate sales forecasts, budgets, and presentation materials for monthly and quarterly business reviews.
- Coordinate with the finance department on invoicing, payment tracking, and revenue reconciliation.
- Assist in developing sales support materials, standard operating procedures, and training guides for the wider team.
Kualifikasi
- Diploma or Degree in Business Administration, Marketing, Hospitality, Tourism, or a related quantitative field.
- Minimum 4 years of experience in a sales support, business analysis, or reporting role, preferably within the tourism, hospitality, or entertainment industry.
- Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, Macros) and experience with Business Intelligence tools such as Tableau or Power BI.
- Strong working knowledge of CRM platforms, particularly Salesforce or HubSpot.
- Excellent numerical and analytical skills with a meticulous eye for detail and accuracy.
- Outstanding written and verbal communication skills in English; additional languages are a plus.
- Ability to work independently in a fast-paced environment, manage multiple priorities, and meet tight deadlines.
- A genuine passion for wildlife conservation and alignment with Mandai Wildlife Group's mission and values.