Deskripsi Pekerjaan
Are you ready to step into the limelight of customer support in the fast-paced semiconductor industry? Lam Research is seeking a highly skilled and motivated Senior Field Service Engineer to join our dynamic team in Singapore. In this critical role, you will be the face of Lam to our valued customers, ensuring their advanced wafer fabrication equipment operates at peak performance with minimal downtime.
At Lam Research, we are at the forefront of semiconductor innovation, enabling the creation of smaller, faster, and more powerful microchips. As a Senior Field Service Engineer, you will work on cutting-edge etch and deposition tools. You will be responsible for providing world-class technical support, performing complex troubleshooting, and driving continuous improvement at customer sites across Singapore.
You will leverage your deep technical expertise to diagnose and resolve hardware and software issues, conduct preventive maintenance, and execute equipment upgrades. This role requires a proactive leader who can mentor junior team members and act as a trusted advisor to our customers, understanding their unique process challenges and needs. You will collaborate closely with global engineering teams to provide critical feedback on tool performance and reliability. Safety is our top priority, and you will adhere to strict safety protocols while working in cleanroom environments. If you are passionate about technology and thrive in a customer-facing technical role, we want to hear from you. Join Lam Research and power the next generation of technology!
Tanggung Jawab
- Lead on-site installation, commissioning, and maintenance of complex semiconductor equipment at customer facilities.
- Perform advanced troubleshooting, diagnosis, and repair of hardware, software, and electrical systems to minimize tool downtime.
- Develop and implement preventive maintenance schedules and procedures in collaboration with customers.
- Act as the primary technical liaison, providing expert guidance and training to customer engineers and junior field service staff.
- Manage and replenish on-site spare parts inventory to ensure rapid response to system failures.
- Document all service activities, technical escalations, and engineering change orders in the company CRM system.
- Provide feedback to global engineering teams on tool performance, reliability, and areas for improvement to drive next-generation designs.
- Ensure strict compliance with all safety regulations, cleanroom protocols, and company policies.
Kualifikasi
- Diploma or Bachelor's Degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, or a related field.
- Minimum of 5 years of hands-on experience in field service engineering within the semiconductor capital equipment industry.
- Strong technical expertise in vacuum systems, robotics, RF, and plasma technology.
- Proven ability to read and interpret complex schematics, wiring diagrams, and technical manuals.
- Excellent analytical and problem-solving skills with a strong attention to detail.
- Willingness to work in a cleanroom environment and ability to lift heavy components safely.
- Exceptional verbal and written communication skills, with the ability to build strong customer relationships.
- Must be willing to travel within the region and work a flexible schedule, including occasional weekends, to meet customer demands.