Deskripsi Pekerjaan
Satwa Sehat Veterinary Clinic, East Java's premier animal healthcare provider, is seeking a dynamic Senior Front Office/Receptionist to join our compassionate team. As the first point of contact for our clients and their beloved pets, you'll play a pivotal role in delivering exceptional customer service while supporting our veterinary professionals. This role demands professionalism, warmth, and resilience in a fast-paced medical environment. You'll be instrumental in creating a welcoming atmosphere for both two-legged and four-legged visitors, ensuring seamless clinic operations through meticulous administrative coordination. If you're passionate about animal welfare and thrive in client-facing roles, this is your opportunity to make a meaningful impact in veterinary care.
Tanggung Jawab
- Manage front desk operations including client check-in/out and appointment scheduling
- Handle incoming calls and inquiries with professionalism and empathy
- Maintain accurate patient records and administrative documentation
- Coordinate with veterinary staff for smooth clinic workflow
- Process payments and manage billing transactions
- Ensure reception area cleanliness and professional presentation
- Assist in resolving client concerns and escalating complex issues
Kualifikasi
- Minimum 2 years of front office or customer service experience
- Proven ability to thrive in high-pressure medical environments
- Exceptional communication and interpersonal skills
- Proficiency in administrative software and office equipment
- Genuine passion for animal welfare and client empathy
- Strong organizational skills with attention to detail
- Ability to multitask effectively during peak hours
- Professional demeanor and resilience in stressful situations