Deskripsi Pekerjaan
Are you ready to lead world-class guest experiences at the World's Best Beach Club? FINNS Beach Club is more than a venue; it is a vibrant destination renowned for its electric atmosphere and top-tier entertainment. We are seeking a dynamic and experienced Senior Guest Experience Manager to oversee our front-of-house operations and ensure every visitor leaves with unforgettable memories.
In this pivotal role, you will be responsible for curating seamless guest journeys, mentoring a diverse team of hospitality professionals, and maintaining the impeccable standards that define our brand. If you have a passion for luxury service and a talent for people management, we want you to be the face of excellence at Finns.
Tanggung Jawab
- Lead and manage the front-of-house team, including service staff and supervisors, to ensure high performance and morale.
- Oversee daily operations to guarantee a smooth, efficient, and memorable guest experience from arrival to departure.
- Handle high-profile VIP guests and special requests with discretion and absolute professionalism.
- Monitor and analyze guest feedback to continuously improve service standards and resolve issues promptly.
- Coordinate closely with F&B, Operations, and Entertainment departments to synchronize service delivery.
- Implement and enforce the company's service philosophy and luxury hospitality protocols.
Kualifikasi
- Minimum of 5 years of experience in luxury hospitality or beach club management, with at least 2 years in a supervisory or managerial role.
- Strong leadership skills with the ability to motivate and train a large team in a fast-paced environment.
- Fluent in English and Bahasa Indonesia; additional languages are a plus.
- In-depth knowledge of luxury service standards and guest relationship management.
- Excellent problem-solving abilities and a calm demeanor under pressure.
- Degree in Hospitality Management or equivalent work experience.