Deskripsi Pekerjaan
Are you a passionate hospitality professional looking to make a difference in guest experiences? Far East Hospitality is seeking a dynamic Senior Guest Service Assistant to join our team at the prestigious Oasia Cluster. As a key member of our guest services team, you'll have the opportunity to showcase your creativity, proactivity, and exceptional customer service skills in a vibrant and rewarding work environment.
At Far East Hospitality, we pride ourselves on delivering exceptional hospitality experiences to our guests. As a Senior Guest Service Assistant, you'll be the first point of contact for our guests, ensuring their stay is nothing short of memorable. Your role will involve handling guest inquiries, resolving issues promptly, and going above and beyond to exceed guest expectations.
If you thrive in a fast-paced environment, enjoy interacting with people from diverse backgrounds, and are passionate about creating positive guest experiences, we invite you to apply today and become part of our award-winning hospitality team.
Tanggung Jawab
- Provide exceptional customer service to all guests, ensuring a positive and memorable experience
- Handle guest check-in and check-out procedures efficiently and accurately
- Respond promptly to guest inquiries and resolve any issues or complaints
- Collaborate with other departments to ensure seamless guest experiences
- Maintain a clean and organized reception area
- Assist with managing reservations and room assignments
- Process payments and handle cash transactions accurately
- Conduct regular inspections of guest rooms and facilities
Kualifikasi
- Diploma or certificate in Hospitality/Tourism or related field
- Minimum 2-3 years of experience in guest services or front desk operations
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and customer service orientation
- Proficiency in hotel management systems and software
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Positive attitude and willingness to go above and beyond for guests
- Fluency in English and proficiency in at least one other language is advantageous