Deskripsi Pekerjaan
Far East Hospitality is inviting dynamic individuals to join our team as a Senior Guest Service Assistant within our esteemed Orchard Cluster. We are passionate about crafting unforgettable moments for our guests, and we need creative, proactive professionals to help us achieve this vision. This role offers a unique opportunity to work in one of Singapore’s most vibrant districts, serving a diverse clientele with world-class service.
As a Senior Assistant, you will be the ambassador of our brand. You will oversee front desk operations, ensuring seamless check-in and check-out experiences while addressing guest needs with warmth and efficiency. We are looking for someone who not only excels in service but also takes the initiative to lead and support the team. If you are customer-focused and eager to grow your career in a prestigious hospitality environment, we want to hear from you.
Tanggung Jawab
- Manage efficient guest check-in and check-out processes, ensuring a smooth arrival experience.
- Handle guest inquiries and complaints with empathy, utilizing problem-solving skills to resolve issues promptly.
- Assist in training, supervising, and motivating junior Guest Service Assistants to ensure high service standards.
- Maintain a pristine lobby environment and ensure public areas are tidy and welcoming.
- Process payments accurately and manage guest folios in the Property Management System (PMS).
- Collaborate with housekeeping and engineering teams to ensure room readiness and quality.
- Support the Front Office Manager in daily operations and special event preparations.
Kualifikasi
- Minimum of 2-3 years of experience in a similar Senior Guest Service or Front Office role within the hospitality industry.
- Strong interpersonal skills with the ability to communicate effectively in English (and Mandarin preferred).
- Proven leadership abilities with experience in mentoring junior staff members.
- Ability to work under pressure and adapt to a fast-paced environment during peak seasons.
- Proficiency in hotel software (e.g., Opera, Fidelio) and basic computer skills.
- High school diploma or equivalent; relevant hospitality certifications are a plus.
- A passion for hospitality and a genuine desire to create memorable guest experiences.