Deskripsi Pekerjaan
Are you a dedicated professional looking for an exciting opportunity in the heart of Singapore's vibrant city center? Far East Hospitality is currently seeking a Senior Guest Service Executive to join the dynamic team at Oasia Hotel Downtown. Located in the Downtown Core, our hotel is renowned for its lush, tropical greenery and commitment to sustainability. As a Senior Guest Service Executive, you will be the face of our hospitality, ensuring that every guest experience is seamless, memorable, and personalized. We pride ourselves on our culture of proactivity and creativity, and we are looking for a leader who can inspire the front office team while delivering exceptional service standards. If you are passionate about guest relations and want to grow your career in a top-tier organization, this is the perfect role for you.
Tanggung Jawab
- Manage check-in and check-out procedures efficiently, ensuring accuracy and a welcoming atmosphere for all guests.
- Handle guest inquiries, complaints, and requests with poise, escalating issues to management when necessary.
- Assist in training, mentoring, and supervising junior front office staff to maintain high service standards.
- Coordinate closely with housekeeping and other departments to ensure guest rooms and public areas are prepared to perfection.
- Maintain a comprehensive knowledge of hotel amenities, local attractions, and services to provide accurate recommendations.
- Process billing and payment transactions securely and accurately using the property management system.
- Act as the primary liaison between guests and hotel management to gather feedback and improve service quality.
Kualifikasi
- Minimum 2-3 years of relevant experience in a similar senior role within the hospitality industry.
- Possess excellent communication and interpersonal skills in English; proficiency in additional languages is an advantage.
- Strong problem-solving abilities and a customer-centric mindset with a focus on exceeding expectations.
- Ability to work flexible shifts, including weekends, public holidays, and peak periods.
- Relevant hospitality certification or diploma is preferred.
- Proficiency in hotel Property Management Systems (PMS) is an advantage.
- A passion for sustainability and eco-friendly practices aligns well with our hotel's ethos.