Deskripsi Pekerjaan
Are you a Senior High School graduate ready to launch your career in the dynamic BPO industry? Foundever offers an exceptional opportunity with a ₱20,000 signing bonus for motivated Call Center Agents! No prior experience is required – we provide comprehensive training to equip you with essential customer service skills. Join our team in Mandaluyong City and enjoy a competitive monthly salary package (₱17,000–₱25,000), comprehensive benefits, and a supportive work environment. This role is perfect for individuals with excellent communication abilities, a customer-first mindset, and the drive to succeed. At Foundever, we foster career growth in the hospitality and tourism sector, offering pathways for advancement. Take the first step toward a rewarding career with a global leader in customer experience solutions. Apply today and start earning while learning!
Tanggung Jawab
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve service issues through effective problem-solving and product knowledge
- Document interactions accurately in CRM systems while maintaining confidentiality
- Meet performance targets including call handling time and customer satisfaction metrics
- Collaborate with team members to ensure seamless service delivery
- Adhere to company protocols and regulatory compliance standards
- Continuously develop product knowledge and service skills through training
- Represent Foundever's brand values in all customer interactions
Kualifikasi
- Senior High School graduate (SHS) or equivalent qualification
- No prior BPO experience required (fresh graduates welcome)
- Fluent in English and Filipino with clear communication skills
- Strong customer service orientation and problem-solving abilities
- Basic computer literacy and typing proficiency
- Ability to work flexible shifts including weekends and holidays
- Positive attitude with willingness to learn and adapt
- Attention to detail and accuracy in information handling