Deskripsi Pekerjaan
About eFlexervices
eFlexervices is a leading provider of outsourced services, dedicated to delivering exceptional quality and value to our clients globally. We are looking for a seasoned Senior IT Specialist to join our growing team in Manila City, Metro Manila. This is an excellent opportunity to bring your expertise to a company that values innovation, collaboration, and professional growth.
Role Overview
As a Senior IT Specialist, you will be the backbone of our internal IT operations, ensuring high availability, security, and performance of our systems. You will lead complex troubleshooting efforts, manage infrastructure projects, and provide mentorship to junior team members. Your strategic input will be crucial in shaping our IT roadmap and aligning technology with business objectives. You will work closely with cross-functional teams to deploy and maintain critical applications, networks, and servers.
What Success Looks Like
In the first 90 days, you will have a solid understanding of our existing infrastructure and key processes. By the sixth month, you will have taken ownership of critical systems, contributed to enhancing our cybersecurity posture, and established yourself as a trusted technical advisor within the organization. You will continuously identify opportunities for automation and improvement, driving efficiency across the board.
If you are a proactive problem-solver with a deep understanding of enterprise IT environments (including Windows/Linux servers, cloud platforms like AWS/Azure, and networking fundamentals) and a passion for driving excellence, we want to hear from you. Join eFlexervices and take the next step in your career while enjoying a collaborative and rewarding work culture in the heart of Metro Manila.
Tanggung Jawab
- Manage and administer critical IT infrastructure, including servers (Windows Server, Linux), networks (Cisco, Meraki), and cloud platforms (AWS/Azure).
- Lead incident response and problem management processes to ensure minimum downtime and rapid restoration of services.
- Design, implement, and enforce IT security policies, access controls, and data protection measures.
- Mentor and provide technical guidance to IT support staff, fostering a culture of continuous learning and excellence.
- Plan and execute IT projects, such as system upgrades, migrations, and new technology deployments.
- Develop and maintain comprehensive disaster recovery and business continuity plans.
- Monitor system performance, troubleshoot complex technical issues, and implement proactive solutions to prevent recurrence.
- Collaborate with vendors and internal stakeholders to evaluate and procure IT hardware and software.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of progressive experience in IT systems administration and support, with at least 2 years in a senior or lead role.
- Relevant industry certifications (e.g., CompTIA Security+, Microsoft 365 Certified, AWS Solutions Architect, CCNA) are highly preferred.
- Deep expertise in managing on-premises and cloud-based infrastructure, including Active Directory, Office 365, Microsoft Azure, and AWS.
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPNs) and firewall management.
- Proficiency in scripting and automation (PowerShell, Python, or Bash).
- Excellent problem-solving skills and the ability to make sound decisions under pressure.
- Strong verbal and written communication skills in English, with the ability to document technical processes clearly for diverse audiences.