Deskripsi Pekerjaan
Coforge is seeking an accomplished Senior Manager for Operations to drive strategic excellence in our Muntinlupa City location. This leadership role will oversee cross-functional teams, ensuring seamless execution of operational strategies while maintaining strict compliance with organizational standards. You'll spearhead governance initiatives, optimize processes, and foster a high-performance culture through effective people leadership. The position offers a unique opportunity to shape operational frameworks in a dynamic environment while enjoying a consistent dayshift schedule with guaranteed weekends off. Ideal candidates will bring proven expertise in operational transformation, team development, and regulatory adherence to elevate our service delivery standards.
Tanggung Jawab
- Lead cross-functional teams to achieve operational excellence and strategic objectives
- Develop and implement robust governance frameworks ensuring organizational compliance
- Drive strategic execution through process optimization and performance monitoring
- Foster talent development and leadership across diverse operational teams
- Ensure alignment with organizational standards and industry regulations
- Collaborate with stakeholders to enhance operational efficiency and service quality
- Conduct regular audits and implement corrective actions for continuous improvement
- Report on operational metrics and provide actionable insights to senior leadership
Kualifikasi
- Bachelor's degree in Business Administration, Operations Management, or related field (Master's preferred)
- Minimum 8 years progressive experience in operations management with 3+ years in leadership
- Proven track record in governance frameworks and compliance management
- Expertise in strategic execution and cross-functional team leadership
- Strong analytical skills with ability to drive process improvements
- Experience in call center/customer service operations highly desirable
- Excellent communication, presentation, and stakeholder management abilities
- Proficiency in operational metrics and performance management tools