Deskripsi Pekerjaan
Marina Bay Sands is the definitive destination for luxury integrated resort experiences in Singapore. We are seeking an inspirational and highly organized Senior Manager, Front Office to oversee the daily operations of our iconic hotel lobby and front desk counters.
In this prestigious leadership role, you will be the face of excellence, ensuring every guest interaction is seamless, personalized, and exceeds the highest standards of luxury hospitality. You will lead, mentor, and motivate a diverse team of front office professionals, driving performance, guest satisfaction, and operational efficiency.
Why Join Us? As a world-class integrated resort, Marina Bay Sands offers a dynamic and international working environment. You will have the opportunity to shape the guest journey, collaborate with top-tier hoteliers, and grow your career in an organization that values innovation and service excellence. From managing VIP arrivals to optimizing front desk procedures, your leadership will be crucial in maintaining our reputation as a leading global hotel.
The Senior Manager will champion the integration of new technologies, manage departmental budgets, and foster a culture of continuous improvement. Collaborating closely with Concierge, Housekeeping, and Guest Services, you will ensure a holistic and unforgettable stay for every guest. This role requires a strategic thinker who can balance operational demands with a genuine passion for people. At Marina Bay Sands, we cultivate our talent, offering extensive training programs and clear paths for advancement. Take the next step in your distinguished career and become a leader in one of the most exciting hospitality landmarks in the world.
If you are a seasoned hospitality leader with a passion for flawless execution and a deep understanding of luxury front office operations, we invite you to bring your expertise to our team. This is your opportunity to make a significant impact in a world-renowned establishment.
Tanggung Jawab
- Oversee the entire front office operation, including Front Desk, Concierge, Guest Services, and Bell Desk.
- Lead, train, and mentor a high-performing team to deliver exceptional guest service.
- Manage departmental budgets, control costs, and maximize revenue through upselling and yield optimization.
- Ensure seamless check-in/out experiences, handle guest feedback, and resolve complex complaints with diplomacy.
- Collaborate with executive leadership to develop and implement front office procedures and service standards.
- Utilize Property Management Systems (PMS) and other hotel technology to streamline operations.
- Coordinate VIP arrivals and special requests, ensuring a personalized and luxurious experience.
- Conduct regular performance evaluations, coaching, and career development discussions for team members.
Kualifikasi
- Minimum of 8-10 years of progressive experience in luxury hotel front office operations.
- At least 3 years in a senior managerial or assistant director capacity within a 5-star hotel environment.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven track record in driving guest satisfaction scores (LQA, Forbes, or similar standards).
- Extensive knowledge of PMS platforms (Opera, Micros, etc.) and Microsoft Office Suite.
- Exceptional leadership, communication, and interpersonal skills.
- Fluency in English is required; proficiency in additional languages (e.g., Mandarin, Japanese) is highly preferred.
- Strong financial acumen with experience in P&L management, forecasting, and budgeting.