Deskripsi Pekerjaan
Join Johnson Controls as a Senior Manager, Global Customer Excellence & Quality (Data Center) and drive transformative customer experience initiatives across our global data center operations. In this strategic leadership role, you will champion quality standards, optimize customer journeys, and foster cross-functional collaboration to deliver exceptional service. You'll analyze complex customer feedback, implement continuous improvement frameworks, and align quality metrics with business objectives. This position offers the opportunity to shape Johnson Controls' reputation for excellence in the data center sector while mentoring high-performing teams and influencing global quality strategies.
Tanggung Jawab
- Develop and execute global customer excellence strategies for data center operations
- Lead cross-functional teams to drive KPI achievement and quality improvements
- Analyze customer feedback to identify trends and implement corrective actions
- Design and deploy quality management frameworks and continuous improvement processes
- Collaborate with product development teams to enhance service offerings
- Report on customer experience metrics to executive leadership
- Mentor and develop talent within the customer excellence organization
Kualifikasi
- Bachelor's degree in Engineering, Business Administration, or related field (Master's preferred)
- 10+ years' experience in customer experience, quality management, or operations leadership
- Proven track record of driving KPI improvements in technical service environments
- Expertise in quality methodologies (Six Sigma, Lean) and customer journey mapping
- Strong analytical skills with data-driven decision-making capabilities
- Experience managing global teams and cross-functional projects
- Knowledge of data center infrastructure, HVAC, or building technology systems